Acquia and The Ocean State: An Accessib...
In today's digital landscape, accessibility isn't just a legal requirement, it's a strategic imperative for organizations seeking to drive engagement and foster inclusivity. Join us to uncover strategies for navigating the complexities of digital accessibility and positioning your organization as a leader in creating inclusive digital spaces. We’ll delve into the success of the State of Rhode Island, a trailblazer in championing digital...
May 15, 2024
Organizer:
Acquia Location:
Webcast
Government Customer Experience & Engage...
As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...
June 6, 2024
Organizer:
Carahsoft Location:
Washington, DC
How to Align CX Efforts to Your Agency'...
Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...
June 10, 2024
Organizer:
GovLoop Location:
Virtual
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